Rebates listing on web and mobile
I designed the UI/UX and infographics for CommBank's Benefits Finder, turning 270+ government rebates into a five-question tool that surfaced more than $1.2 billion in unclaimed benefits for over two million Australians by 2023.
with Jamie Koay
View liveSection 01 – The challenge
Section 02 – The process
Design sprint: 1. Understand & sketch · 2 & 3. Decide · 4. Prototype · 5. Test & validate
New icons added to CommBank design language
Section 03 – Outcome & impact
- 2.2M+
- Claims commenced
- $1.2B
- Connected to customers
- 360+
- Benefits available
- 2
- Industry awards
Launch through end of 2022
Total unclaimed benefits surfaced
Government rebates in the tool
Good Design · Canstar 2020
Benefits finder helped over 2.2 million Australians commence claims – connecting customers to more than $1.2 billion in unclaimed government benefits and rebates. The mechanic was deliberately simple: five questions, a personalised list of what you can claim. It surfaced $153M in its first year, $481M in a single year by 2021, and crossed $1.2 billion total by early 2023. Two industry awards followed.
$12 billion in targeted social program benefits goes unclaimed every year. Benefits finder was built to close that gap – five questions at a time.
$153M surfaced in year one
By July 2020
$481M+ connected in a single year
2021
$1.2B total connected to customers
By early 2023
2.2M+ claims commenced
January 2019 – end of 2022
25,000 business claims
18,000+ Australian businesses – June 2021 expansion
360+ benefits available in tool
Pensioners, veterans, disabled, parents
Good Design Award
Redefining how banks support communities
Canstar Innovation Excellence Award 2020
Industry recognition
New icons added to CommBank design language
Expanded design system contribution